Refund and Returns Policy

1 Return Eligibility

You can request a return within 7 days of delivery if:

• The item arrived damaged or defective
• You received the wrong item, size, or color
• The item is missing parts or accessories
• The product doesn’t match what was shown on the listing
• You simply changed your mind (subject to the Free Return terms below)

2 Before You Return Something

To keep things quick, please:

• Contact us first, before sending anything back
• Have your order number ready
• Keep a copy of your invoice or order confirmation
• Pack the item securely in its original packaging, with the order number written on the outside

We may decline a return if the item shows signs of use or damage that isn’t covered above.

3 How to Start a Return

Reach out to our support team using any of the contact details below and we’ll walk you through the next steps — either arranging a pickup where available, or letting you know where to send the item.

4 Free Returns

Changed your mind? We offer free returns as long as the product is unused, in its original condition, and returned within 7 days of delivery.

5 Refund Process & Timeline

Refunds are issued once we’ve received the returned item and confirmed it passes a quick quality check. How long it takes depends on how you paid:

• Cash on Delivery orders — refunded within 3–5 working days via bank transfer or mobile banking (bKash / Nagad / Rocket)
• Online payments — refunded within 5–7 working days to your original payment method

Your refund includes the product price and, where applicable, the shipping fee.

6 Cancelled & Failed Deliveries

If an order is cancelled before shipping, the refund is processed automatically once the cancellation is confirmed. If a delivery attempt fails and the item is returned to us, the refund follows the same timeline as a standard return.

7 What Can’t Be Returned

• Used or worn products
• Items damaged after delivery
• Returns requested after the 7-day window
• Clearance or special discounted items, unless damaged or incorrect

8 A Couple of Tips

Please inspect your parcel with the delivery agent before accepting it, and let us know right away if anything looks damaged. This policy may be updated from time to time — changes take effect as soon as they’re posted here.